GRI Index - Organisational Topics
Please note that the information in this section relates to our 2021 ESG Report, which can be found here.
GRI Index - Organizational Topics |
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Organizational Profile |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-1 |
Name of the organization |
SES S.A. |
GRI 102-2 |
Activities, brands, products and services |
Annual Report Section Operational, Strategic & ESG Report |
GRI 102-3 |
Location of headquarters |
Betzdorf, Luxembourg |
GRI 102-4 |
Location of operations |
Annual Report Section Global Network |
GRI 102-5 |
Ownership and legal form |
Annual Report Section Corporate Governance & Remuneration, SES website/Our Affiliates |
GRI 102-6 |
Markets served |
Annual Report Section Operational and Strategic Reports; Our Markets and outlook |
GRI 102-7 |
Scale of the organization |
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GRI 102-8 |
Information on employees and other workers |
Annual Report, ESG section, Diversity & Inclusion |
GRI 102-9 |
Supply chain |
Annual Report Section ESG Section, Ethics |
GRI 102-10 |
Significant changes to the organization and its supply chain |
Not applicable as this the first reporting year to GRI standards for SES |
GRI 102-11 |
Precautionary Principle or approach |
Annual Report, ESG section, Health and safety |
GRI 102-12 |
External initiatives |
Annual Report, ESG section, Critical Human Needs |
GRI 102-13 |
Memberships of associations |
Annual Report ESG Section, Space Sustainability |
Strategy |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-14 |
Statement from senior decision-maker |
Annual Report Section ESG Strategy, |
GRI 102-15 |
Key impacts, risks and opportunities |
Annual Report Section ESG Strategy. |
Ethics and Integrity |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-16 |
Values, principles, standards and norms of behavior |
Annual Report, ESG Section Ethics |
GRI 102-17 |
Mechanisms for advice and concerns about ethics |
Annual Report, ESG Section Ethics. |
Governance |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-18 |
Governance structure |
Annual Report Section Corporate Governance & Remuneration |
GRI 102-21 |
Consulting stakeholders on economic, environmental, and social topics |
Annual Report Section Corporate Governance & Remuneration |
GRI 102-22 |
Composition of the highest governance body and its committees |
Annual Report Section Corporate Governance & Remuneration |
GRI 102-24 |
Nominating and selecting the highest governance body |
Annual Report Section Corporate Governance & Remuneration |
Stakeholder Engagement |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-40 |
List of stakeholder groups |
Annual Report, ESG Section Material issues |
GRI 102-42 |
Identifying and selecting stakeholders |
Annual Report ESG Section Material issues |
GRI 102-43 |
Approach to stakeholder engagement |
Annual Report ESG Section Material issues |
GRI 102-44 |
Key topics and concerns raised |
Annual Report ESG Section Material issues |
Reporting Practice |
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Disclosure Code |
Disclosure Title |
Information |
GRI 102-45 |
Entities included in the consolidated financial statements |
Annual Report, Section Consolidated Financial Statements |
GRI 102-46 |
Defining report content and topic Boundaries |
Annual Report ESG Section Strategy |
GRI 102-47 |
List material topics |
Annual Report ESG Section Material issues |
GRI 102-48 |
Restatement of information |
Not Available |
GRI 102-49 |
Changes in reporting |
2021 is the first year in which SES reports to GRI |
GRI 102-50 |
Reporting period |
Jan. 1–Dec. 31, 2021 |
GRI 102-51 |
Date of most recent report |
February 2021 |
GRI 102-52 |
Reporting cycle |
Annually |
GRI 102-53 |
Contact point for questions regarding the report or its contents |
Amber Ledgerwood - Senior Manager, Social and Environmental Impact, [email protected] |
GRI 102-54 |
Claims of reporting in accordance with the GRI standards |
The presented GRI index and the ESG Report for the year 2021 have been prepared in accordance with the GRI Standards: Core option |
GRI 102-55 |
GRI content index |
GRI Index is presented under the ESG Reporting section of the SES website |
GRI 102-56 |
External assurance |
External assurance was not provided for this GRI report as a whole. |
GRI Index - Material Topics |
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GRI 201: Economic Performance |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
Please see the Annual Report |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 201-1 |
Direct economic value generated and distributed |
Please see the Annual Report |
GRI 201-2 |
Financial implications and other risks and opportunities due to climate change |
Please see the Annual Report |
GRI 201-3 |
Defined benefit plan obligations and other retirement plans |
Please see the Annual Report |
GRI 201-4 |
Financial assistance received from government |
Please see the Annual Report |
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GRI 203: Indirect Economic Impacts |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
Please see the Annual Report |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 203-1 |
Infrastructure investments and services supported |
Please see the Annual Report |
GRI 203-2 |
Significant indirect economic impacts |
Please see the Annual Report |
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SES Material Topic: Anti-bribery and corruption |
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GRI 205: Anti-corruption |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES is committed to conducting its business in compliance with all applicable laws and regulations observing the highest standards of business ethics. SES Code of Conduct explains that unethical behaviours are not acceptable at SES and the potential sanctions for such behaviors. The Code is binding and applies to all employees without discrimination. In addition to its internal ethical mechanism, SES demands high ethical standards from its business partners and suppliers to ensure trust with the external stakeholders including customers, governments and investors. For more information. see the "SES Code of Conduct" and "Supplier Code of Conduct" |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 205-1 |
Operations assessed for risks related to corruption |
SES regularly assesses the risks, including corruption risk, related to new products and new markets and applies established processes to mitigate those risks |
GRI 205-2 |
Communication and training about anti-corruption policies and procedures |
Please see the SES Annual Report, ESG Section, Ethics |
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SES Material Topic: Renewables & energy use |
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GRI 302: Energy |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES is aware of its responsibility to improve and transform the management of sustainable energy as an industry leader and is committed to gradually increase the share of renewables in its energy mix. The company has already achieved 7% improvement in energy efficiency in its Luxembourg headquarters between 2015 and 2020, and plans to achieve more aggressive reduction within the next 5 years. SES is transparent in data collection and data sharing and annually reports to the Carbon Disclosure Project. The company pledges to comply with the international regulatory standards, align with energy saving programs, and co-operate with the intra- and inter-industry actors to generate positive value throughout its value chain on energy production, consumption, supply and distribution. More information can be found in the SES CDP Report (Sections C4 and C8). |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 302-1 |
Energy consumption within the organization |
The energy consumption breakdown can be found in the SES CDP Report under Scope 1 & 2 emissions. |
GRI 302-2 |
Energy consumption outside of the organization |
SES estimates energy consumption data from third party teleports (outside SES but used by SES), data centers (outside SES but used by SES) and leased offices (as well as home offices) and includes those calculations in our CDP emissions. |
GRI 302-3 |
Energy intensity |
SES takes electricity usage as the denominator and calculates enegry intensity as 90.68% (90,615 MWh / 99,929 MWh). |
GRI 302-4 |
Reduction of energy consumption |
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GRI 302-5 |
Reduction in energy requirements of products and services |
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SES Material Topic: GHG emissions (Scope 1, 2, 3) |
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GRI 305: Emissions |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES is aware of its role of spearheading emissions reduction in the telecommunication and space industries. The company does not operate any manufacturing sites which minimizes the company’s total environmental impact. To further minimise risks across the business and to better align with the company’s objectives to reduce CO2 emissions, SES uses its Risk and Internal Control System. Upon identifying risks through COSO and ISO31000 principles, SES collects emissions data on its direct, energy indirect, and other indirect operations (Scope 1, 2 & 3). The company constructs its methodology in line with the Greenhouse Gas Protocol (GHG): A Corporate Accounting and Reporting Standard (Revised Edition) and Defra Environmental Reporting Guidelines: Including streamlined energy and carbon reporting guidance, 2021, the International Energy Agency's (IEA) CO2 Emissions from Fuel Combustion and The Greenhouse Gas Protocol: Scope 2 Guidance. More information can be found in the SES CDP Report (Sections C2, C3, C4 and C5). |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 305-1 |
Direct (Scope 1) GHG emissions |
See the SES CDP Report (Section Scope 1 emissions |
GRI 305-2 |
Energy indirect (Scope 2) GHG emissions |
See the "SES CDP Report (Section Scope 2 emissions” |
GRI 305-3 |
Other indirect (Scope 3) GHG emissions |
See the "SES CDP Report (Section Scope 3 emissions)" |
GRI 305-4 |
GHG emissions intensity |
See the SES CDP Report (Section C6.10) for the yearly breakdown of GHG intensity figures |
GRI 305-5 |
Reduction of GHG emissions |
SES calculates total emissions in terms of CO2. Annual CO2 emission reductions can be found in the SES Annual Report ESG section, Climate Action" |
GRI 305-6 |
Emissions of ozone-depleting substances (ODS) |
SES does not collect emissions data in terms of ODS |
GRI 305-7 |
Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions |
SES collects CO2 data and not NOX and SOX data |
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SES Material Topic: GHG emissions (Scope 1, 2, 3) |
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GRI 306: Waste |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES intends to systematically reduce waste across its direct footprint. The company ensures that it has a comprehensive waste policy in place that targets avoiding and reducing waste as well as increasing disposal and recycling in the areas of “Batteries, hydraulic fluids and electrical/electronic devices, building-site waste, glass, plastics, metals, organic waste (food residues, garden refuse, wood), paper/cardboard, and problematic items (e.g. chemicals/environmentally hazardous substances, oil/grease, flammable products, etc)” in line with international standards (ISO 140 42). SES currently collects information for the SES Headquarters in Luxembourg and annually reports to the Luxembourgish government. For its remarkable environmentally friendly waste handling, SES has been awarded with the Luxembourg SuperDrecksKescht (SDK) ecolabel 20 years in a row. For a more information on the company's waste prevention and waste management see the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French). |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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Management approach disclosures |
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GRI 306-1 |
Waste generation and significant waste-related impacts |
See the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French) |
GRI 306-2 |
Management of significant waste-related impacts |
See the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French) |
Topic-specific disclosures |
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GRI 306-3 |
Waste generated |
164775.5 kg. For the breakdown of waste type, see the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French) |
GRI 306-4 |
Waste diverted from disposal |
85435.5 kg (51.85%). For more details, see the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French) & CDP Report - Waste |
GRI 306-5 |
Waste directed to disposal |
79340 kg (48.15 %). For more details, see the "Plan De Prevention et De Gestion Des Déchets 2020" report (in French) & CDP Report - Waste |
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SES Material Topic: Transparent supply chain management |
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GRI 308: Supplier Environmental Assessment |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
More and more stakeholders request information on SES CSR engagement with its suppliers. SES responds to these requests through developing a comprehensive supplier environmental assessment framework that enables the company to conduct effective supplier scanning and monitoring using environmental compliance criteria which will be effective 2022 onwards. SES works closely with EcoAct (an international climate consultancy and project developer) to construct its supplier environmental assessment framework. Currently, SES selects its suppliers through the company’s supplier code of conduct. |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 308-1 |
New suppliers that were screened using environmental criteria |
SES is building our supplier sustainability program to include this element and will report on this in the coming years. |
GRI 308-2 |
Negative environmental impacts in the supply chain and actions taken |
SES is building our supplier sustainability program to include this element and will report on this in the coming years. |
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SES Material Topic: Employee recruitment, development & engagement |
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GRI 401: Employment |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES reinforces its commitment towards the wellbeing of all its employees through multidimensional employee-centered initiatives. The company benchmarks its total compensation against local practices of other global organisations centering the ICT and Space and Aeronautical industries as a reference point including annual base pay, bonus linked to individual, departmental and group financial targets, benefits aligned with local practices as well as long-term incentives to position the company as a global employer of choice. SES deploys the latest IT solutions to tackle the problems that arose with COVID and accommodates employee demand on working from home through regular updates in its work policies. SES offers healthcare coverage for all employees in all locations without discrimination and ensures that all employees, across all locations, are offered at least a minimum level of parental leave based on the country's regulatory policies. For more information please see the "SES Annual Report 2021” |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 401-1 |
New employee hires and employee turnover |
Please see the "Securing and retaining talent " section of the SES Annual Report 2021. |
GRI 401-2 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees |
SES is a global company offering different types of employment contracts for different duration (unlimited vs limited) and/or working hours (full time vs part time) Our significant locations of operations include countries with more than 100 employees and main operating locations are: USA, Luxembourg, the Netherlands, Germany and Israel.. In principle, regardless of their employment term or location, all employees are offered the same benefit package. Nevertheless, exceptions for certain benefits may apply, either as a result of company policy for those with an employment agreement/contract of 6 months or less and/or if local practice or legislation requires deviation from the standard benefit package. Benefits for all employees include: Insurance (life, medical, dental, accidental, short/long term disability), Retirement benefits, and Paid time off (vacation, parental, bereavement, sick, holidays and giving back/volunteer days). |
GRI 401-3 |
Parental leave |
SES provides a global parental leave policy of 12 weeks paid leave for maternity and adoption, 2 weeks paternity/partner leave and 2 weeks for fostering a child. In cases where local laws require more leave, local legislation prevails. Total number of employees that were entitled to leave, by gender- 2010 total (478 women and 1531 men) Total number of employees that took parental leave, by gender- data is only available for our Luxembourg office, 18 men and 13 women Total number of employees that returned to work in the reporting period after parental leave ended, by gender 14 in total, 8 women and 6 men-return rate of 100% Total number of employees that returned to work after parental leave ended that were still employed 12 months after their return to work, by gender. – 18 (6 females; 12 men) still employees 12 months after: 16 (5 females, 11 males) Return to work and retention rates of employees that took parental leave, by gender – Return 100% for both genders; Retention overall 89%; Women 83% and men 92% |
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SES Material Topic: Employee and worker rights, wellbeing and safety |
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GRI 403: Occupational Health and Safety |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES commits its support to its employees’ well-being and safety in and outside of the workplace. SES ensures health and safety through: risk identification, assessment, and monitoring; health and safety trainings; on-site and off-site regulation and supervision; and health and well-being initiatives. The company complies with the ISO45001 principles and works towards developing this system. The details of SES occupational health and safety policies are provided under management approach and topic-specific disclosures. |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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Management approach disclosures |
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GRI 403-1 |
Occupational health and safety management system |
SES is developing a global framework for OHS following ISO45001. The company has put in place different risk assessments based on the local regulations of its sites. Regulatory watch and legal compliance are monitored and defined based on the different sites. |
All personnel working at SES is covered by this framework |
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GRI 403-2 |
Hazard identification, risk assessment, and incident investigation |
a- Risks are identified based on workplaces description. I.e. all workers are classified by human capital according to specific classes. Depending on the class the job position fits in, different risks are assigned. Based on that dedicated trainings, personnel protective devices and medical checks are initiated. |
Risk Assessment is also performed based on tasks and infrasctructure as per local regulation. The assessors are qualified and trained. Trainings and qualifications are kept up to date with new courses based on the local requirements. |
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b- Reporting an hazard can be done by: contacting the personnel delegation representative, the safety officer, the line manager, the project manager. risk awareness courses are provided by SES. |
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c- For activities inside SES offices/sites: employees can report as per point b. For activities on external sites (not owned by SES) SES personnel is trained as Supervisors (e.g. according to IOSH/OSHA courses) and can stop the works in case of risk. |
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d- dedicated incident investigation procedure is in place covering all these aspects. In addition to that, specific procedures are developed for critical SES programmes |
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GRI 403-3 |
Occupational health services |
- The global OHS system dictates the basic principles of SES OHS. Then the principles are implemented locally following the national requirements. Indicators are currently being developed following VisionZero initiative to make sure performances can be assessed and improved whenever required |
GRI 403-4 |
Worker participation, consultation, and communication on occupational health and safety |
Information about OHS is provided via intranet or email. Workers are consulted either for specific projects/services they are involved, or more in general by discussing with the safety delegates (if this is foreseen as a role in the country) |
a-Safety delegates part of personnel delegation (if foreseen by the law) are informed by local site managers/safey officers. |
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b- Dialogue between personnel delegations around the world and SES follows the different local legislations |
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GRI 403-5 |
Worker training on occupational health and safety |
Working at heights, working with RF equipment, working near electrical installations, first aid, lifting heavy weights. General OHS training is also provided depending on the location. |
GRI 403-6 |
Promotion of worker health |
a SES HC offers several free services to promote wellbeing, health at workplace and also at home. These programmes are not mandatory but offered to those interested. No data is stored/collected by SES. |
1.5.1 /1.5.2 this is done by Human Capital and follows local regulations. SES doesn't receive any personal health data but only the information relevant for the correct employment of the employee (e.g. if colleague cannot work near Electromagnetic fields, SES just receives the notification from the doctor but not the details about the medical reasons. SES will then assign tasks to the worker accordingly) |
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GRI 403-7 |
Prevention and mitigation of occupational health and safety impacts directly linked by business relationships |
a SES doesn't work in contact with the public. All installations follow local regulations and do not allow any OHS negative impact. |
Topic-specific disclosures |
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GRI 403-8 |
Workers covered by an occupational health and safety management system |
a SES follows ISO45001 and is currently developing this system. This indicators are under preparation and will be available in the first half of 2022. |
GRI 403-9 |
Work-related injuries |
No work related injury has been recorded in 2021 nor fatalities. In 2021, SES observed a work at home policy given Covid restrictions unless there is a concrete operational need to be onsite |
GRI 403-10 |
Work-related ill health |
a- No work related ill health has been reported in 2021. The risk assessment for SES doesn't present any high risk that could lead to ill health. |
No chemical hazard is present for SES employee. REACH EU regulation could expose only customers or subcontractor to minor risks. Those are traced, assessed and communicated to the third parties as per regulation |
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SES Material Topic: Employee recruitment, development & engagement |
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GRI 404: Training and Education |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES uses APR tool to assess employee performance enabling managers to make more accurate decisions on promotion, succession, compensation and employee evaluation. SES aims to drive employee development and engagement, align employee’s work with business objectives and hold employees accountable through continuous monitoring and feedback loops. Upon employee performance evaluation, SES sets critical areas of improvement and structures its learning and development initiatives accordingly. SES provides employee development programs under four categories: ESI, Mandatory training (anti-harassment, code of conduct, IT security), People Manager sessions, and Specialty training (VSAT, Satellite Communications, Antenna systems, SES-17, etc.). Furthermore, SES has designed an SDG-ESG training workshop for 2022 to upskill its employees on UN SDGs and ESG principles and increase employee engagement on sustainability matters. For more information, please see the "Training and development" section of the SES Annual Report 2021. |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 404-1 |
Average hours of training per year per employee |
Please see the "Training and development" section of the SES Annual Report 2021. |
GRI 404-2 |
Programs for upgrading employee skills and transition assistance programs |
Please see the "Training and development" section of the SES Annual Report 2021. |
GRI 404-3 |
Percentage of employees receiving regular performance and career development reviews |
Please see the “Training and development section of the SES Annual report 2021. |
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SES Material Topic: Employee diversity, equity, & inclusion |
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GRI 405: Diversity and Equal Opportunity |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES is committed to increasing the number of employees from underrepresented groups and nurturing an inclusive company culture to create a fair, innovative and supporting working environment. SES puts diversity and equal opportunity at the centre of its employment strategy and is a signatory of Diversity charter of Luxembourg. The company applies systematic and supportive practices in building female talent and has strong ambitions to systematically increase the current rate of 24% women in the workforce. Moreover, SES has employees from 79 different nationalities across 32 offices worldwide which is a strong indication of the company's diverse workforce target. For more information, please see the "Diversity and Inclusion" section of the "SES Annual Report 2021” and check Diversity and Inclusion section of our website. |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 405-1 |
Diversity of governance bodies and employees |
Please see the "Diversity and Inclusion" section of the "SES Annual Report 2021”. |
GRI 405-2 |
Ratio of basic salary and remuneration of women to men |
The details associated with the ratio of basic salary and remuneration of women to men are confidential, therefore, SES chooses not to disclose data. |
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SES Material Topic: Local community impact |
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GRI 413: Local Communities |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
In addition to narrowing the digital divide through connectivity solutions in the communities SES operates in, SES strongly promotes and encourages social initiatives and giving back opportunities that enhance living conditions for the local communities in number of ways. From fundraising through the Global Giving Initiative to increasing employee engagement through the giving back days, SES ensures that local community engagement and giving are embedded to its company culture. For more information, please see the "Social Matters" section of the "SES Annual Report 2021”. |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 413-1 |
Operations with local community engagement, impact assessments, and development programs |
As part of developing the metrics for our ESG program we will be looking into impact assessments and development programs aligned with our business strategy and report on this in the future. |
GRI 413-2 |
Operations with significant actual and potential negative impacts on local communities |
As part of developing the metrics for our ESG program we will be looking into impact assessments and development programs aligned with our business strategy and report on this in the future. |
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SES Material Topic: Cybersecurity and data privacy |
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GRI 418: Customer Privacy |
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Disclosure Code |
Disclosure Title |
Information |
GRI 103-1 |
Explanation of the material topic and its Boundaries |
SES takes customer privacy as an important pillar for its cybersecurity strategy. The company ensures that its value chain has robust cybersecurity policies to avoid significant cyber risk. Therefore the company only partners with entities that match its security requirements and views cybersecurity as a shared responsibility. SES Data Management Framework is key to the company's security processes which supports the identification, classification, and appropriate handling of information combining ISO/IEC 27002 and NIST SP800-53 controls. For more information, see the "SES Cyber Security Planning Guide" and "Cyber Security Brochure" |
GRI 103-2 |
The management approach and its components |
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GRI 103-3 |
Evaluation of the management approach |
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GRI 418-1 |
Substantiated complaints concerning breaches of customer privacy and losses of customer data |
No substantiated complaints concerning breaches of customer privacy and losses of customer data have been reported in 2021. SES is 27001 certified which confirms that the company has a solid and secure internal cyber security system that prevents such cyber security breaches. |