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Sparking Innovation with L192

When Experience Meets Agility

Technology is rapidly reshaping our world and even creating new (virtual) ones. This is nothing new: since SES launched in 1985, mobile phones, satellite television, and the internet have transformed society.

Our infrastructure, experience, and expertise place us and other incumbents in a powerful position to innovate.

Our L192 team unites different parts of SES to change the way things have always been done into the way things need to be done.

Sparking innovation roundtable part 1

The L192 innovation team reveals why the satellite industry needs to innovate and how SES is blazing a trail.

Why does the satellite industry need to innovate?

To connect the billions of people who remain offline globally. But first, we must question what ‘connected’ means – what is enough when we expect to watch television on any screen at any time?

Woman looking at her phone while overlooking a city

To redefine the role of satellite in a world where cloud is king, and to find new ways for our customers to access data and streaming services. To create a world where high quality video signal is the default, not a luxury.

Antenna dishes on land at night while many stars are visible

To combat climate change by gathering environmental data, facilitating emergency response, or improving the efficiency of industries. To ensure every community has access to vital broadcast news and information, no matter how remote.

Radio antenna with autumn forest in the background

Our approach to innovation

Every day, SES delivers the highest standard of service, serving governments, broadcasters, telcos and more. We also plan for your future needs by stepping out of routine to imagine what’s next.

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Putting the human first

Once, innovation meant putting the product first: adding functionality or pricing options. Now, it means putting the human first – what are they trying to do and what’s getting in their way?

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Busting assumptions

Talking to the end-user. Perhaps ingesting content by satellite antenna is the only thing getting in the way of them cloudifying their workflow. What can we do to change this?

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A culture of curiosity

Innovation should be embedded in the whole culture of an organisation. Failure should be reframed as learning to embolden everyone, including interns and new starters, to suggest new ideas.

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Bridging the gap between explore and exploit

Innovation occurs at the intersection of desirability, viability and feasibility. This requires a cross-functional effort focused on the end-user experience.

Crew Room TV: Innovation in action

One of L192’s first projects was to tackle the problem of crew morale in the merchant navy. Against the backdrop of a pandemic, and with a novel approach to problem-solving, it took just three months to develop a solution with the potential to transform lives at sea.

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L192 interviewed 28 seafarers to capture the experience of life on board and answer the fundamentals: what job does a ship’s crew need to do and what prevents them from doing it?

We discovered they had to typically perform their duties for up to a month at a time and that low morale wasn’t due to access to television or the internet but feeling disconnected from other crew members and their home country.

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The solution is Crew Room TV, a streaming service that delivers near-live news, sports and events to vessels. Content is curated to suit the demographic of the crew, making watching TV a shared experience as well as a connection to the mainland. The content refreshes daily, eliminating the need to purchase extra bandwidth.

It had to be feasible and deliverable. Working with our network of preferred distribution partners (Satcom Global, Orange etc), we offered our customers a service bundle and access to remote support.

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Sparking innovation roundtable part 2

L192’s experts reveal the latest communication trends and how they will change your connectivity needs.

Trends to watch

L192 scans the horizon to anticipate future communications trends, such as the changing status of data and the metaverse.

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Data as capital
Data will rule the future as a new source of capital. We’re exploring how a combination of satellite, aerial and terrestrial infrastructure can help areas such as health, urban planning, security, and the environment.

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The Metaverse
The future will expand reality, as the real world intertwines with the virtual. We’re examining how we can take our services to the Metaverse. What can SES do for interactive sport and live events, immersive theme parks, virtual learning and telemedicine?

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